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CUSTOMER SERVICE
| Why do you collect information about me? | Which information do you collect about me? | Why are you legally allowed to collect my information? | How long do you keep information about me? |
| 2.1. For processing your purchase requests on the Website; | First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency. | We conclude and execute a contract with you (Art. 6 (1) (b) of the General Data Protection Regulation – GDPR). | 1 year after you make a purchase on our website. |
| 2.2. To process payments on the Website; | First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number, and credit card issuer country. | We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR) upon which we need to collect payments from you. | As long as you have a subscription for our Services and 1 month after you terminate your subscription. |
| 2.3. To process recurring purchase requests on the Website; | Unique data “token” identification number; | You agreed to that (Art. 6 (1) (a) of the GDPR) | 1 year after you make a purchase on our website. |
| 2.4. To provide you with personalized offers, marketing materials, and special discounts; | IP address, email address, telephone number. | You agreed to that (Art. 6 (1) (a) of the GDPR) | 1 month after you visit the Website. |
| 2.5. To ensure security of the Website; | IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals. | We have a legitimate interest (to ensure security of our website) (Art. 6 (1) (f) of the GDPR). | 1 month after you visit the Website. |
| 2.6 To manage our accounts on social media - where you interact with us via our social media accounts | Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about our rating, comments on a post, post shares, information about post reactions. | You agreed to that (Art. 6 (1) (a) of the GDPR) | 2 years |
| 2.7. To manage our services and product customer reviews, testimonials and other feedback. | Name, surname, e-mail address, image/picture associated with your account, time and date when the message was received, the content of the message. | You agreed to that (Art. 6 (1) (a) of the GDPR) | 2 years after receiving your feedback or message. |
| 2.8. To handle queries, requests and complaints submitted by you – where you submit one. | Firs name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry |
You agreed to that (Art. 6 (1) (a) of the GDPR) and We have a legitimate interest to do that (to handle your queries) (Art. 6 (1) (f) of the GDPR) | 2 years from the moment your last inquiry was received. |
| 2.9. To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors. | First name, last name, email, telephone number, contents of the abandoned cart |
We conclude and execute a contract with you (Art.
6 (1) (b) of the GDPR) and We have a legitimate interest to do that (to process orders and payments) (Art. 6 (1) (f) of the GDPR) | 1 month after unsuccessful purchase order is placed on the Website |
| 2.10. To protect our rights and interests in legal proceedings | Information listed under Paragraph 2.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions | We have a legitimate interest (to defend our rights in legal proceedings) (Art. 6 (1) (f) of the GDPR) | 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes |
| To protect our rights and interests in criminal proceedings | If a criminal case arises we can collect information about criminal offenses and convictions of the offender | Data is necessary for the establishment, exercise or defense of legal claims (Art. 9 (2) (f) of the GDPR) | 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes |
| Cookie name | Cookie purpose | Cookie expiry |
| Stored Cookies | ||
| _fbp | Advertisement cookie. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. | 3 months |
| fr | Advertisement cookie. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. | 3 months |
| _vwo_uuid_v2 | Analytical cookie. This cookie is set by Visual Website Optimiser and calculates unique traffic on a website. | 1 year |
| _vis_opt_s | Analytical cookie. Visual Website Optimiser sets this cookie to track the session created for a visitor, i.e., the number of times the browser was closed and reopened. | 3 months 8 days |
| _ga | Analytical cookie. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years |
| omnisendAnonymousID | Analytical cookie. This cookie is set by the provider Omnisend. This cookie is used for storing the user action on the website with a unique ID. The cookie encrypts the visitor data for the security of user data. | 1 year |
| _hjSessionUser_ | Statistics cookie. Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 1 year |
| _vwo_uuid | Performance cookie. Visual Website Optimizer sets this cookie to generate a unique id for every visitor and for its report segmentation feature. The cookie also allows to view data in a more refined manner. | 10 years |
| Session Cookies | ||
| soundestID | Analytical cookie. This cookie is set by the provider Omnisend. This cookie is used for determining if a visitor is new to the website or the visitor had visited before. | session |
| omnisendSessionID | Analytical cookie. This cookie is set by the provider Omnisend. This cookie is used for setting a unique ID for the session. The cookie collects information on visitor behaviour on the website for statistical purposes. | 30 minutes |
| _hjFirstSeen | Analytical cookie. Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. | 30 minutes |
| _hjIncludedInSessionSample | Analytical cookie. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. | 2 minutes |
| _hjIncludedInPageviewSample | Analytical cookie. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. | 2 minutes |
| _hjAbsoluteSessionInProgress | Analytical cookie. Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 minutes |
| _gat_UA | Analytical cookie. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. | 1 minute |
| _vis_opt_test_cookie | Functional cookie. Visual Website Optimiser sets this cookie to detect if cookies are enabled on the browser of the user or not. | session |
| _hjSession_ | Statistics cookie. Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 30 minutes |
| soundest-views | Functional cookie. Omnisend cookies are designed to enable the site to provide services and ensure their proper functioning | Session |
| _vwo_sn | Performance cookie. This cookie stores session-level information. | 30 minutes |
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
FOR ANY RETURNS, REFUNDS, COMPLAINTS OR ENQUIRIES PLEASE USE THE PROCEDURE AND CONTACT DETAILS PROVIDED IN OUR RETURN POLICY AND REFUND POLICY.
Your use of https://lulutox.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Lulutox (as defined below), are governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16 OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 16 BELOW WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.
You can review the most current version of the Terms at any time on this page (https://lulutox.com/terms). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.
For the purpose of these Terms of Sale, Lulutox (or “we,” “our,” “us”) shall mean either:
Our Privacy Policy may be viewed at https://lulutox.com/privacy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing abusive, vulgar, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.
Lulutox reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; (3) engage in any conduct that would otherwise harm any of Lulutox’s rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. Lulutox may take any other actions necessary in this regard or seek any remedies permitted by law.
You further agree that any products or services you purchase from Lulutox on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the medical advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your physician before using any information provided by Lulutox.
While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any color will be accurate.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.
Lulutox does not make any guarantee that you will accomplish your health and/or wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.
We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to refund, return, or exchange only according to our Shipping and Refund and Return policies.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
All charges are in a currency indicated upon purchase, depending on your location.
By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.
Order Placement and Acceptance
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.
Subscription Billing & Cancellations
If you go to the Website to purchase a product, you may have the option of buying a product one time, or purchasing a subscription. If you purchase a subscription, we will automatically use the payment method you provided during your initial purchase every thirty (30) days unless and until you cancel your subscription. You also have the option to change your subscription billing frequency (30, 60, or 90 days). We may use an account updater to automatically update your payment method information in the event it changes, in which case, your renewal will be billed to the updated account information. If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription twenty-four (24) hours prior to your next rebill date to avoid receiving your next scheduled order. To cancel your subscription, please contact Customer Support by emailing us at support@lulutox.com, calling +1 (888) 828-8952, or completing this web form.
Lulutox ships to addresses worldwide and generally ships orders within two days of receiving your order. Please visit our Shipping Policy on our Website for additional information regarding order processing, order handling, shipping times, and the commercial couriers Lulutox used to deliver orders. Customers are responsible for any customs duties or import fees associated with your order.
Accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, or wish to cancel your order after your placed it and before it has been shipped, please contact Customer Support at support@lulutox.com, or completing this web form. You must contact us as soon as possible in order to modify or cancel your pending order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is sufficient proof of delivery, even without a signature.
Lulutox offers a Satisfaction Guarantee on certain purchases from your first-time subscription order within thirty (30) days from the date that you received your order for a full refund according to the following terms. The Satisfaction Guarantee is only valid on products purchased directly from our Website. Purchases that do not qualify for Lulutox’s Satisfaction Guarantee are subject to our Standard Return Policy. If you claim a refund during the first thirty (30) days and later decide that you want to repurchase the same product, you will not be entitled to the Satisfaction Guarantee. To request a refund, contact Customer Support at support@lulutox.com, or completing this web form. Lulutox will refund the entire purchase price for all approved refunds. Refunds will be issued to the same payment method that was used to order the product.
Lulutox wants you to be satisfied with your experience with us so we have made returning or exchanging products easy. If you are dissatisfied with your purchase, or if it arrives damaged, please refer visit the Return Policy on our Website for additional information about how to return or exchange a product or request a refund.
After the shipping department receives your return, it generally takes 14 business days to process your refund. Once a refund is processed, it may take up to 10 days for the return to be posted to your account, depending on your financial institution.
This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may use (“Social Media Presence”).
The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Lulutox, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.
EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE DO NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIM THAT: (A) OUR PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (B) THE WEBSITE OR THE SERVER(S) THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL LULUTOX OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD-PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, REGARDLESS OF WHETHER LULUTOX HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, FEES, COSTS, OR CLAIMS. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGEDLY CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, OR OTHERWISE. IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, LULUTOX IS FOUND LIABLE UNDER ANY THEORY, LULUTOX’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00. THIS LIMITATION OF LIABILITY SHALL APPLY FOR ALL CLAIMS, REGARDLESS OF WHETHER LULUTOX WAS AWARE OF OR ADVISED IN ADVANCE OF THE POSSIBILITY OF DAMAGES OR SUCH CLAIMS. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
PLEASE READ THIS ARBITRATION AND CLASS ACTION WAIVER PROVISION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH LULUTOX ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE IN THE FUTURE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY COURT. THE RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST. YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS A PRIVATE ATTORNEY GENERAL. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES), AND MUST FOLLOW THE TERMS OF THESE CONDITIONS OF USE AS A COURT WOULD.
Arbitration is a manner of resolving a “Claim” without filing a lawsuit. “Claim” means any dispute between you, Lulutox, or any involved third-party relating to your account, your use of the Website, your relationship with Lulutox, these Terms, or the Privacy Policy. This includes any and all claims that relate in any way to your use or attempted use of the products, and any act or omission by Lulutox or any third-party related to your use or attempted use of the products, and any communications from Lulutox or any third party on Lulutox’s behalf. You, Lulutox, or any involved third-party may pursue a Claim. Lulutox agrees to final and binding confidential arbitration should it have any Claims against you. Likewise, you agree to final and binding confidential arbitration should you have any Claims against Lulutox. By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any Claims to final and binding confidential arbitration. You further agree that all claims must be arbitrated on an individual basis and not on a class basis, only individual relief is available, and that claims of more than one customer cannot be arbitrated or consolidated with those of any other customer. This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration.
Notwithstanding the foregoing, and as an exception to final and binding confidential arbitration, you and Lulutox both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis, including overdue account matters within the small claims court’s jurisdiction. Lulutox will not demand arbitration in connection with any individual claim that you properly file and pursue in a small claims court, so long as the claim is and remains pending in that court.
The following claims shall not be subject to final and binding arbitration and must be adjudicated only in the courts located in jurisdiction of infringement: (i) an action by Lulutox relating to the infringement or validity of our proprietary rights, including without limitation, trademarks, service marks, trade dress, copyrights, trade secrets, or patents; or (ii) an action by Lulutox for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory, or other provisional relief, against you for breach or threatened breach of this Agreement. You expressly agree to refrain from bringing or joining any claims that are excluded from final and binding arbitration pursuant to this subsection “b” in any representative or class-wide capacity, including but not limited to bringing or joining any claims in any class action or any class-wide arbitration. Small claims matters may be filed in any small claims court with personal and subject matter jurisdiction over the parties. For all other matters excluded from final and binding arbitration by this subsection “b,” the parties consent to exclusive jurisdiction and venue in the courts located in jurisdiction of infringement, and forever waive any challenge to said courts’ jurisdiction and venue.
Before initiating any Claim against the other, you and we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information, and the proposed resolution. You may send the written description of any dispute you have with us by certified mail to Lulutox, Attn: Legal Department, 3979 Albany Post Road ste 2, Unit #2277, Hyde Park, NY 12538. Lulutox will contact you by letter at the billing address you provided to us or at the email address you provided to us. You agree to negotiate with Lulutox or its designated representative in good faith about your problem or dispute. If for some reason the dispute is not resolved within 60 days after receipt of the written dispute, we agree to the dispute resolution provisions herein.
You and Lulutox agree to commence any arbitration proceeding within one (1) year after the Claim arises (the one-year period includes the required pre-dispute procedures set forth above) and that any arbitration proceeding commenced after one (1) year shall be forever barred.
We each agree that any and all Claims other than those exempted under subsection “b” above shall be submitted to final and binding confidential arbitration before a single arbitrator of the Dubai International Arbitration Centre (“DIAC”). Either party may commence the arbitration process by submitting a written demand for arbitration with the DIAC, and providing a copy to the other party, within the time period set forth in subsection “d” above. The arbitrator shall be selected by agreement of the parties or, if the parties cannot agree, chosen in accordance with Rules of the DIAC, in effect at the time of submission of the demand for arbitration. The DIAC’s Rules are available at https://www.diac.com/en/adr-services/arbitration/rules/. The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms, the Privacy Policy, and this arbitration provision. The arbitrator shall have the exclusive and sole authority to determine whether any dispute or Claim is arbitrable. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or Lulutox.
Payment of all filing, administration and arbitrator fees will be governed by the DIAC’s Rules.
The arbitrator shall follow the English laws without regard to its conflicts of laws principles. Any award rendered shall include a confidential written opinion and shall be final and binding, without a right of appeal. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
This provision survives termination of your account or relationship with Lulutox, bankruptcy, assignment, or transfer. If the class action waiver is deemed unenforceable (i.e., unenforceability would allow arbitration to proceed as a class or representative action), then this entire arbitration provision shall be rendered null and void and shall not apply. If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect.
Failure or any delay in enforcing this arbitration provision in connection with any particular Claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims except all Claims must be brought within the one (1) year limitation period set forth above. This provision is the entire arbitration agreement between you and Lulutox and shall not be modified except in writing by Lulutox.
Lulutox reserves the right to amend this arbitration provision at any time. Your continued use of the Website, purchase of a product on or through the Website, or use or attempted use of a Lulutox product, constitutes your consent to such changes.
YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH BINDING, FINAL, AND CONFIDENTIAL ARBITRATION. YOU HAVE THE RIGHT TO OPT-OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU PURCHASE, USE, OR ATTEMPT TO USE A PRODUCT PURCHASED ON OR THROUGH THE WEBSITE (WHICHEVER COMES FIRST) BY WRITING TO US VIA CERTIFIED MAIL AT LULUTOX, ATTN: LEGAL DEPARTMENT, 3979 ALBANY POST ROAD STE 2, UNIT #2277, HYDE PARK, NY 12538. FOR YOUR OPT-OUT TO BE EFFECTIVE, YOU MUST SUBMIT A SIGNED WRITTEN NOTICE IDENTIFYING ANY PRODUCT YOU PURCHASED, USED OR ATTEMPTED TO USE WITHIN THE 30 DAYS AND THE DATE YOU FIRST PURCHASED, USED OR ATTEMPTED TO USE THE PRODUCT. IF MORE THAN THIRTY (30) DAYS HAVE PASSED, YOU ARE NOT ELIGIBLE TO OPT OUT OF THIS PROVISION AND YOU MUST PURSUE YOUR CLAIM THROUGH BINDING ARBITRATION AS SET FORTH IN THIS AGREEMENT.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Lulutox, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to (1) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third-party.
Our Website may include materials from third-parties or links to third-party websites. We are not liable for any third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third-party.
Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, testimonials, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and we shall have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us. Submissions represent the unique experience of the submitting customers, and do not necessarily reflect the experience that you may have using our products. As noted in Section 5 above, your results will vary depending upon a variety of factors unique to you, such as your age, health, and genetics.
Lulutox reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. Lulutox shall be under no obligation to use any, or any part of, nor pay any compensation for, any testimonial or product review submitted. Lulutox is also under no obligation to respond to any comment, testimonial, or product review submitted.
This Website maintains specific contact information provided below, including an email address, for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to the following contact person:
Notification of Claimed Infringement:
Attn: DMCA/Copyright Agent
ADDRESS: 3979 Albany Post Road ste 2, Unit #2277,
Hyde Park, NY 12538
Email:
compliance@lulutox.com
You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed.
In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or email address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. Failure to include all of the above-listed information may result in the delay of the processing of your complaint.
The audio and video materials, images, photographs, articles, opinions, and other text, graphics, illustrations, logos, depictions, layouts, compilations, designs, interfaces, digital downloads, software, data compilations and other content associated with the Website (the “Content”) are owned or licensed by and to Lulutox or other authorized third parties and are protected by intellectual property, copyright, trademark, trade dress and other laws in the U.S. and in other countries. You must comply with all such laws and applicable copyright, trademark or other legal notices or restrictions. You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content. As between you and Lulutox, we will retain all right, title, and interest in and to the Website and the Content. No transfer of ownership to any portion of the Content shall be made as a result of any access you are granted. Except as expressly set forth in these Terms of Sale or expressly granted to you in writing by Lulutox, no rights are granted to you. You agree to abide by any and all additional copyright notices, information or restrictions contained in any part of the Website. The compilation of the Content on the Website is the exclusive property of Lulutox.
You are only permitted to access and view the Content for personal, non-commercial purposes in accordance with these Terms of Sale, and may not build a business or other enterprise utilizing any of the Content, whether for profit or not. Except as provided in these Terms of Sale or otherwise expressly authorized by us in writing, you may not (either directly or through the use of any software, device, internet site, web-based service or other means) download, stream capture, store in a database, archive or otherwise copy any part of the Website or Content; upload, sell, rent, lease, lend, broadcast, transmit or otherwise disseminate, distribute, display or perform any part of the Website or Content; license or sublicense any part of the Website or Content; or in any way exploit any part of the Website or Content. In addition, except as provided in this Terms of Sale or otherwise expressly authorized by us in writing, you are strictly prohibited from modifying Content; creating, distributing or advertising an index of any significant portion of the Content; or otherwise creating derivative works or materials that otherwise are derived from or based in any way on the Content, including mash-ups and similar videos, montages, translations, desktop themes, fonts, icons, wallpaper, greeting cards, and merchandise. This prohibition from creating derivative works is applicable even if you intend to give away the derivative material free of charge.
The copyright in all materials provided on the Website is owned by Lulutox or its affiliate(s). Except as stated herein, none of the material contained in the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Lulutox. Permission is hereby granted to view, copy, print and download the materials on the Website for personal, noncommercial use only, provided such materials are used solely for informational purposes, and all copies, or portions thereof, include this copyright notice. Lulutox may revoke any of the foregoing rights at any time. You may not, without Lulutox’s prior written consent, "mirror" any material contained on the Website on any other server. Upon termination of any rights extended hereunder, you must immediately destroy any downloaded and printed materials obtained from any Website. Any unauthorized use of any material contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, service marks and logos ("Trademarks") used and displayed on the Website are registered or unregistered Trademarks of Lulutox. Nothing on the Website shall be construed as granting, by implication, estoppel or otherwise any license or right to use any Trademark displayed on the Website without the prior written consent of the Trademark owner. The name of Lulutox or any Trademark may not be used in any way including in any advertising or publicity pertaining to distribution of materials on the Website without the prior written consent of Lulutox. Lulutox prohibits the use of any Lulutox logo and Trademark as a "hot" link to any web site unless establishment of such link is approved in advance by Lulutox in writing.
You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
You may not assign any of your rights under these Terms, and any such attempt will be null and void. Lulutox and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Lulutox’s business is transferred to another entity by way of merger, sale of its assets or otherwise.
No waiver by Lulutox of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Lulutox to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
In the event that we terminate this Agreement, Sections 2-5, 13-17, 19-26, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.
These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and Lulutox, and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.
Please contact Customer Support if you have any questions concerning your purchase by completing this Contact Us form. Additional information can be located on the FAQ page of our Website.
Lulutox
Email:
support@lulutox.com
Tel. +1 (888) 828-8952
FOR CORRESPONDENCE ONLY:
Address: 3979 Albany Post Road ste 2, Unit #2277, Hyde
Park, NY 12538
Global Shipping Policy
We're thrilled to offer
worldwide shipping to most countries, utilizing the swiftest
and most secure delivery methods at our disposal.
Shipping & Handling Charges:
Starting from just
$4.95£3.95€4.95
(or even lower with promotional discounts), our fees ensure
your order reaches you promptly and securely.
Order Processing Time:
Your orders are processed
swiftly, typically within 24 hours. However, please note that
during peak periods such as holidays or special launches,
processing times may vary.
Tracking Your Shipment:
To keep tabs on your order's
journey, follow these simple steps:
Estimated Delivery Times (Standard Shipping) in Business Days:
*Delivery times may vary for Alaska, Hawaii, and remote areas.
Please note that we cannot be held responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes. Additionally, any customs fees or charges incurred are the responsibility of the customer.
Damaged or Lost Items:
If your order arrives damaged,
please fill in a
Request form
here for a free replacement. Kindly provide pictures of the
damaged item or packaging along with your order number for
swift assistance.
In the event of a lost item, please complete the Request form here to aid us in locating your order efficiently.
International Shipping & Return Policy:
For international orders (such
as Canada and UK), please be aware that customs fees may apply
when receiving shipments. These fees are determined by your
country's customs regulations and are not within our control.
It's important to familiarize yourself with your local customs
policies to understand any potential charges that may be
associated with your order.
Additionally, if you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.
If you wish to receive a refund on your order, please note that you are responsible for paying the customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge. We want to ensure clarity and transparency regarding customs fees and their implications for your orders.
COVID-19 Notice:
Please be aware that the ongoing pandemic has impacted
logistics networks, potentially leading to delays in
delivery times. We appreciate your understanding and
patience during these challenging times.
Hassle-Free Returns for Your Convenience
We understand that sometimes things don't go as planned. Whether you've had a change of heart, received a damaged item, or encountered another issue, our return process is designed to be simple and stress-free.
How to Return a Product:
Submit a Return Request: Complete our online Return Request form within 30 days of receiving your order. Please provide a brief description of the product and the reason for your return. If the product is damaged or defective, include clear photos to help us expedite the process.
Approval and Packaging: After your return request is approved, securely package the item(s) and send them to the return address provided. Please email us the return tracking number to ensure prompt processing of your refund.
Return Conditions:
Product State: Items must be returned unopened, unused, undamaged, and in their original packaging, unless they are defective.
Shipping Costs: You are responsible for return shipping costs unless the item is defective. Please note that original shipping costs are non-refundable.
Processing Time:
Return Transit: Returns typically arrive at our warehouse within 14 to 30 days, depending on your location.
Refund Processing: Once we receive and inspect the returned item, refunds are processed within 7 days. If the item is not as described (e.g., opened, used, or not defective as claimed), the refund may be declined.
For more details and to access the Return Request form, please visit our website.
